SLA CONTROL SYSTEM
The solution provides real time control over key performance indicators. It provides modeling infrastructure, processes, and displaying them with convenience. The solution provides control over processes distributed between applications, users, partners and clients.
The solution is based on business activity monitoring product IRP ProcessIntelligence. It provides unlimited opportunities for constructing user-friendly diagrams without any limitations, for controlling technological and business processes from single entry point without adjusting technologies used at present. It is easy to quickly create rules and start exploiting them - with help of built in patterns. The rules help to display current status of your business processes. The rules also permit to design various messages sent via various communication channels to executives depending on status of the situation. details »
QUALITY MANAGEMENT SYSTEM
The solution is designed to create QMS (Quality Management System). Organization processes are formalized on the basis of BPM (Business Process Management) principles thus automatically providing compliance with ISO 9001:2000. Implementation of the Quality Management System helps organizations considerably reduce human factor dependency and operational risks.
IRP ProcessFrame enables to integrate the Quality Management System at the stage of business process creation, to provide online control of the process state on the basis of process execution data collection, to introduce work discipline control, to configure and generate various reports. The solution enables configuration of online notification of employees in charge of project stages and process deviations.
SITUATION CENTER
The solution is designed to create a common user interface for access to data stored in various sources in order to obtain complete information of the inquired object.
Electronic system provides an opportunity to create a common portal for access to source systems data capable of collection and consolidation of data from various sources, fast access to archived and non-structured data (documents, video, voice) supporting search by various attributes. Security measures include flexible user rights to access various information, data encryption, electronic digital signature, and common audit of information exchange. The system supports various communications channels, including mobile users.
CORPORATE TREASURY
The solution is designed to provide financial information from various sources for online analysis of financial indicators.
Electronic system provides an opportunity to collect financial information from servicing banks, accounting and payment systems. The system provides an opportunity to configure, effectively monitor and analyze various key financial indicators notifying employees in charge of certain business events using various channels.
COMMON FRONT OFFICE FOR RETAIL SERVICE
Electronic system enables to create remote client managers due to access to various Customer’s information systems using various channels through a common user interface. Security measures include data encryption, electronic signatures, and a common audit of information exchange.
Multi-channel banking
The solution is designed to enable distributed transactions using various communications channels.
Electronic system enables enables to consolidate Customer’s information systems in a common information space, where customer documents received by different communications channels (Internet, WAP, telephone, SST, ATM) can be processed automatically. The system supports data encryption, electronic signatures, session keys, and a capability of information exchange and user action audit.
GENERAL REGISTER OF CUSTOMERS AND REFERENCE INFORMATION
The solution is designed to synchronize heterogeneous client information stored in various systems and any other information.
Electronic system enables to consolidate and extend client data stored in various Customer’s systems, and to search, add, change, and view data from a single entry point using various communications channels. Heterogeneous reference data can be stored due to versatile general reference book. Single register technology enables automatic synchronization of data in various systems by integrating data consuming systems. The system supports flexible access rights, data encryption, electronic signatures and a capability of information exchange and user action audit.
FINANCIAL MONITORING OF BANK CLIENTS
The solution is designed to collect client information from various sources for further online analysis.
Electronic system enables to collect information of bank clients by means of integration with various data source systems. IRP ProcessFrame makes it possible to create score-based system of information analysis with flexible configuration of customer performance indicators and logging indicators for various business processes of the organization. The technology enables configuration of authorized employees’ notifications about various changes of indicators.
The solution is oriented at credit institutions providing various financial services to individuals and legal entities.
