A cost-effective application integration platform based on BPM (Business Process Management) and SOA (Service-Oriented Architecture) principles.

Solutions / On the basis of IRP Process Frame and IRP FrameDoc

CUSTOMER CONTACT MANAGEMENT

The solution is designed to build electronic management systems to manage documents and events related to interaction with customers during service business process in real time.

The solution enables forming, circulation, and saving of specialized documents (in terms of activity – service), as well as response (initiating, control) to document-related events and actions, starting from the moment the request is taken through its distribution, execution, and reply to storage of complete customer interaction history. The solution supports dialogue interaction with customers in real time, and complete formalization in accordance with developed procedures.

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